Teaching Responsibility
LJMU Schools involved in Delivery:
LJMU Partner Taught
Learning Methods
Lecture
Seminar
Workshop
Module Offerings
5606TECYPC-SEP-PAR
Aims
Understanding that e-business technology management is a complex task involving dealing with technical issues, the module aims to integrate a variety of elements of the e-Business Management programme in action learning activities designed to tackle a relevant real or simulated complex quality problem. This process helps students to develop key skills such as applying quality tools, working in groups, problem solving, project management, oral and written communication skills within the context of tackling quality issues.
Learning Outcomes
1.
Apply the key aspects of quality improvement cycle and appropriate quality tools and techniques for controlling, improving and measuring quality
2.
Analyse a major technical/quality problem using new and old quality tools
3.
Apply project management tools such as CPA and Resource Management to plan and map an implementation programme for technical change
4.
Critically analyse and recommend effective problem solving for further improvement using project management tools and techniques
Module Content
Outline Syllabus:Introduction to quality management
Quality approaches
Quality tools
Quality function deployment
Littleās law
Economics of quality management
Quality improvement project
Service quality
Statistical process control
Additional Information:This module is designed to engage students with some practical knowledge on managing quality in organisations. With the changing competitive landscape, managing quality has become the main responsibility of people from all levels in an organisation. Through this module, students will be applying some problem-solving techniques and project management skills to technical problems, aiming at solving quality issues arise in businesses.