The portfolio will include three tasks. Students will undertake an observed and recorded role play of a social work interview with a service user which will be jointly assessed by service user and academic tutor. Students will then complete an initial referral proforma and a brief written reflection on practice.

Portfolio

• The foundations of effective communication: self-awareness, active listening, strengths based communication, learning to ask good questions. 
• Service users’ and carers’ views on good communication.
• Communicating with children, using play, art and developmentally appropriate activities
• Speech, language and communication skills in adolescents
• Family work: family dynamics, engaging members, working with conflicting perspectives 
• Safety and risk: working with hostility and deception
• Motivational interviewing
• Person-centred communication with people with cognitive impairments
• Visual and tactile communication
• Cross-cultural communication; working with interpreters, awareness of non-verbal cultural norms
• Electronic communication and social media
• Courtroom skills
• Communication in multi-agency working

Communication - 4010SWA

Communication

Identify and explain the interpersonal skills that facilitate effective communication with service users.

Identify and describe the skills that facilitate effective communication in multi-agency working.

Identify and describe the key communication skills used within social work settings.