Teaching Responsibility
LJMU Schools involved in Delivery:
LJMU Partner Taught
Learning Methods
Lecture
Seminar
Workshop
Module Offerings
5054YPCBM-SEP-PAR
Aims
The module aims to provide students with a good grounding in the principles of Operations and
Quality Management processes; To assess the impact of quality on all types of business activity; and to develop skills and strategies that will allow the solving of real-world operations related problems.
Module Content
Outline Syllabus:Lectures are theme-based covering the following:
- Basic Operations Management principles;
- Quality history and definition;
- Problem solving and the Japanese tools of quality control;
- The Economics of Quality;
- Statistical process control and six sigma;
- Service quality management and measurement;
- Quality Standards;
- TQM;
- Service quality, customer satisfaction and loyalty.
Additional Information:This module examines and evaluates quality management and operations management in the organizational context. It examines both hard and soft methods in manufacturing and service contexts. It analyses the financial and strategic
impacts of quality management. Formative feedback for this module will be provided during the workshops and seminars
Assessments
Exam
Report