Teaching Responsibility
LJMU Schools involved in Delivery:
Liverpool Business School
Learning Methods
Lecture
Workshop
Module Offerings
5010SSLN-JAN-MTP
Aims
This module aims to develop students' skills in finding solutions to conceptual and practical problems relevant to managing tourism operations
Learning Outcomes
1.
Source and evaluate appropriate information in order to make a management decision
2.
Discuss the importance of customer service in tourism and leisure
Module Content
Outline Syllabus:Managing service organisations, service characteristics, the competitive business environment, management decision making, managing people, customer service, quality management, human resource management.
Module Overview:
This module will develop your skills in finding solutions to conceptual and practical problems relevant to managing tourism operations. Through lectures, workshops, guest speakers and industry liaison you will look at topics such as managing service organisations, service characteristics, the competitive business environment, management decision making, managing people, customer service, quality management, and human resource management.
This module will develop your skills in finding solutions to conceptual and practical problems relevant to managing tourism operations. Through lectures, workshops, guest speakers and industry liaison you will look at topics such as managing service organisations, service characteristics, the competitive business environment, management decision making, managing people, customer service, quality management, and human resource management.
Additional Information:This module aims to develop students' skills in finding solutions to conceptual and practical problems relevant to managing tourism operations