Course Catalogue

LJMU Partner Taught

Consumers and society demand modern products and materials in the shortest of times to the highest of quality. This therefore has an impact on the production process and its ability to manufacture products and materials to a high quality with short lead times or face losing business to a competitor. This module introduces students to the importance of quality assurance, management and control processes in a manufacturing or industrial environment and the principles and theories that underpin them. On successful completion of this module students will be able to apply knowledge of the processes and applications of statistical process within an industrial setting, explain the quality control tools used to apply costing techniques, identify the standards expected in the engineering environment to improve efficiency and examine how the concept of Total Quality Management and continuous improvement underpins modern manufacturing and service environments.

Outline Syllabus:Topics included in this module are: • tools and techniques used to support quality control • attributes and variables • testing processes • costing modules • the importance of qualifying the costs related to quality • international standards for management (ISO 9000, 14000, 18000) • European Foundation for Quality Management (EFQM) • principles, tools and techniques of Total Quality Management (TQM) • implementation of Six Sigma.